phlruby Privacy Policy – How We Handle Your Personal Data

When you register an account on phlruby, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and your chosen username and password. If you make a deposit or request a withdrawal, we also collect the payment method details necessary to process that transaction — such as your GCash or Maya account reference — along with the transaction amount and timestamp. During identity verification, you may be asked to submit a government-issued ID and a selfie or supporting document so we can confirm your identity in accordance with applicable Philippine regulations. All of this information is collected only to the extent necessary to provide you with a safe and functional account experience on phlruby. You are responsible for ensuring that the personal information you provide is accurate, current, and complete at all times.

In addition to what you provide directly, phlruby automatically collects certain technical and usage data when you access the platform through your mobile browser or device. This includes your IP address, device type, operating system, browser version, the pages you visit within phlruby, the time and duration of your sessions, and the features or games you interact with during each visit. We use this information for platform performance monitoring, fraud detection, responsible gaming analysis, and to improve the overall experience for Filipino players. This data is not used to identify you personally beyond what is necessary for account security and regulatory compliance. Session and browsing data may also be used in aggregate and anonymised form to understand how players across the Philippines use the platform so we can continue to improve it.

phlruby usesyour personal data for the following core purposes: to operate and maintain your account, to process deposits and withdrawals, to verify your identity as required by Philippine regulations, to detect and prevent fraudulent activity, and to provide customer support when you raise a concern or complaint. We may share your information with third-party payment processors — such as the providers behind GCash and Maya integrations — solely to the extent necessary to complete financial transactions on your behalf, and those providers are contractually bound to handle your data securely. In certain circumstances, phlruby may be required by law, court order, or a Philippine regulatory authority to disclose account or transaction data; in those cases we will comply with our legal obligations while taking reasonable steps to notify you where permitted. Your personal data will never be sold to third-party advertisers or marketing companies, and we do not share identifiable account information with any entity outside of the categories described in this policy. If you would like to understand more about how data flows through the platform, or if you wish to exercise any data rights available to you under applicable Philippine law, please visit the FAQ page or contact our support team through your account dashboard.

phlruby uses essential session cookies and similar local storage mechanisms to keep you logged in during an active session, to remember your platform preferences, and to maintain the security state of your account while you browse the site on your mobile browser in the Philippines. These essential cookies are strictly necessary for the platform to function correctly and cannot be disabled without disrupting your account access. We do not use third-party advertising cookies, cross-site tracking pixels, or any analytics technology that shares your browsing behaviour with external marketing networks. If your browser or device settings restrict cookies, some features of the platform — particularly those requiring authentication, such as your account balance display, bet history, and Rewards tracking — may not work as expected. You can manage cookie permissions through your mobile browser settings at any time, though we recommend keeping essential cookies enabled to ensure a smooth and secure experience on phlruby.

phlruby retains your personal data for as long as your account remains active and for such additional period as may be required by applicable Philippine laws and regulations, including anti-money laundering record-keeping obligations. When you voluntarily close your account, your data will be retained for the legally required retention period and then securely deleted or anonymised in line with our internal data lifecycle procedures. All personal and financial data stored by phlruby is protected using industry-standard encryption both in transit — via HTTPS on all platform pages — and at rest within our secure server infrastructure. Access to personal account data within phlruby's operations is restricted to authorised personnel on a strict need-to-know basis, and all staff with data access undergo regular training on data protection practices. If you believe your account data has been compromised or you have concerns about a potential security incident, please contact phlruby support immediately through your account dashboard so the matter can be investigated without delay.

As a registered player based in the Philippines, you have the right to request access to the personal data phlruby holds about you, to request corrections if any information is inaccurate or out of date, and to request deletion of your data subject to our legal retention obligations. You also have the right to withdraw consent for any data processing activities that are based solely on your consent — such as receiving optional promotional communications — and to object to certain types of processing where permitted by applicable law. To exercise any of these rights, please submit a request through the support channel available in your account dashboard, clearly describing the nature of your request and providing sufficient detail for us to identify your account. phlruby will acknowledge your request promptly and aim to resolve it within a reasonable timeframe in line with obligations under Philippine data protection law. Please note that some requests — particularly deletion requests — may be limited where we are required by law to retain certain records for regulatory or compliance purposes.